Contact
You will be answered by someone who works on this
Pick the route that fits. Each one opens a message to a real mailbox with the subject already set, so it reaches the right person without passing through a qualification script first.
- Reaches
- The product team
- Recyclers
- No charge
- Security
- Triaged first
Definition
How do I get a useful Digital Product Passport demo?
Send one product group, roughly how many SKUs it covers, and whichever system holds your composition data — PLM, ERP or a supplier questionnaire. With those three, a demo becomes a gap report against your own products rather than a walkthrough of somebody else's.
That is genuinely the fastest route to knowing whether this is worth your time. A generic demo tells you what the software does; a gap report tells you what your data cannot yet prove.
Routes
Six ways in
Evaluate the platform
A demo against your own product data. Bring one product group and an export of what you hold today.
ceo@fistasolutions.comTechnical review
Architecture, standards conformance, data residency and the exit path, with the people who built it.
ceo@fistasolutions.comRecycler and repairer access
Credentialed access to treatment tiers. No charge to the facility, and no sales conversation.
ceo@fistasolutions.comProcurement and legal
Vendor assessments, data processing terms, residency questions and contracting entity detail.
ceo@fistasolutions.comSecurity disclosure
Report a vulnerability. Acknowledged and triaged before any public discussion.
ceo@fistasolutions.comEverything else
Press, partnerships, standards collaboration, or a question none of the above covers.
ceo@fistasolutions.com
Postal and contracting-entity details are stated in the agreement itself rather than published here. We are a distributed company and do not maintain public offices — see where we operate for data residency and support coverage.
Answers
Frequently asked questions
What happens after I get in touch?
Someone who works on the product replies, rather than a qualification script. For an evaluation the useful first step is usually a single product group and an export of what you already hold, because that turns an abstract conversation into a specific gap report within a day or two.
What should I send for a demo to be useful?
Your product group, roughly how many SKUs it covers, and whichever of PLM, ERP or a supplier questionnaire currently holds the composition data. With those three we can show you the passport your existing data would produce and name the fields still missing.
We are a recycler. Do we contact sales?
No. Verified treatment facilities get credentialed access to the restricted tiers of passports at no charge to the facility, so that route bypasses commercial discussion entirely. Tell us which streams you treat and which brands you receive.
How do I report a security issue?
Use the security route below rather than the general one, and please do not open a public issue first. Reports are acknowledged and triaged before any public discussion, and our disclosure policy and response commitments are on the security page.
Next step
Send one product group
It is the shortest path from a conversation to something you can act on: a gap report against your own data, usually within a couple of days.