Terms
The agreement you sign is the one that governs
CirculeID is sold under a negotiated master agreement rather than click-through terms. Publishing a competing set here would only create two documents that could disagree — so instead, this is what that agreement covers.
- Contract
- Negotiated
- Redlines
- Welcome
- Data ownership
- Yours
Definition
What governs the use of the CirculeID platform?
The signed master agreement and its order form, together with the data processing terms attached to them. CirculeID is sold under negotiated enterprise contracts rather than click-through terms, so no separate published terms of service apply, and nothing on this website overrides what you signed.
That is worth stating plainly, because a published terms page that contradicts a negotiated agreement causes real problems during procurement — and the signed document wins in any event.
The documents
What sits where
| Document | Covers | Negotiable |
|---|---|---|
| Order form | Scope, term, volumes, pricing and any specific commitments | Yes |
| Master agreement | Rights, obligations, liability, warranties, termination and export | Yes |
| Data processing terms | Roles, subprocessors, residency, transfers and security measures | Yes, within what the law fixes |
| Service policies | Support, availability commitments and incident handling | Yes, by agreement |
Positions
What you can expect before you read the paper
Your data is yours. We process it to provide the service and for nothing else. We do not use customer product data to train models, and we do not aggregate it into a data product sold to third parties. This is a contractual commitment, not a policy page.
Export is defined, not discretionary. The agreement states the export window and the format. Because passports are expressed in GS1 and W3C standards, what you export stays meaningful and verifiable outside our platform.
Subprocessor changes are notified in advance. Not announced afterwards, so you have the opportunity to object before a change takes effect.
Availability commitments live in the agreement. Deliberately not on a marketing page: a figure with no contract behind it is not a commitment, and we would rather negotiate a real one against your requirements.
Questions about any of this before procurement starts are welcome at ceo@fistasolutions.com.
Answers
Frequently asked questions
Where are the actual terms of service?
In the agreement you sign. CirculeID is sold under a negotiated master agreement rather than click-through terms, so publishing a separate set here would create two documents that could disagree — and the one you signed would win anyway. This page tells you what to expect before that document reaches your legal team.
Which document wins if two of them conflict?
The order of precedence is set out in the agreement itself, and it normally runs: the order form, then the master agreement, then the data processing terms, then any policy incorporated by reference. If you need that order changed for your procurement process, it is negotiable.
Who owns the data we put into the platform?
You do. We process it to provide the service and for nothing else — we do not use customer product data to train models, and we do not aggregate it into a product we sell to anyone else. That is a contractual commitment rather than a policy statement, and it is stated in the agreement.
What happens to passports if the agreement ends?
You export them, and because they are expressed in GS1 and W3C standards the exported documents remain meaningful and verifiable outside our platform. The agreement sets a defined export window and the format. Ask about this during procurement rather than at termination.
Can we get a redline before signing?
Yes. The agreement is negotiable, and we would rather your counsel marked it up early than discovered a blocker after a technical evaluation everyone has already spent time on. Ask for the paper at the start of the process.
Next step
Ask for the paper early
Getting the agreement to your counsel at the start beats discovering a blocker after everyone has spent a month on the technical evaluation.