Help
Routing, not a search box
Most questions here already have a page that answers them properly. This one points at the right one — and says plainly where the honest answer is to ask a person instead.
- Customers
- Account channel
- Recyclers
- No charge
- Scoping questions
- Welcome
Definition
Where do I get help with a Digital Product Passport programme?
It depends on the question. Regulatory scoping is answered on the EU regulations page, integration questions in the developer documentation, access problems by requesting a credential, and anything specific to your products by asking us directly with the product group named.
The genuinely hard questions in this category are regulatory rather than technical, and those are worth asking early — including the one where the answer turns out to be that you do not need a platform yet.
Routing
Start in the right place
| If your question is about | Go to | Because |
|---|---|---|
| Which instrument reaches your products — ESPR (EU) 2024/1781 and the rest | EU regulations | Every instrument, its scope and its dates, linked to EUR-Lex |
| What a passport must contain | The passport platform page | The data model, the identity levels and what issuance involves |
| Integrating with your systems | Developer documentation | The resource model, the reference and worked examples |
| Reading a passport as a recycler | The recycler page | Credentialed access, and how to request it at no charge |
| Your account, billing or an incident | Your account support channel | It needs your tenant context, which a public page cannot have |
Common starting points
The pages people actually need
EU regulations
Which instrument reaches you, and when.
What a passport is
The definitional page, with the data model.
Developer docs
Quickstart, resource model and reference.
API authentication
Keys, scopes and credential-gated access.
Recycler access
Credentialed treatment tiers, no charge.
Access by role
Who can see which part of a passport.
The written library
Thirteen pieces, searchable by topic.
Your industry
The field list for your product group.
Answers
Frequently asked questions
Why is there no search box or ticket portal here?
Because a search box over a help centre with no articles in it is worse than a set of honest links. The material that answers most questions exists — it is on the platform, developer and regulatory pages — so this page routes you there rather than pretending to be a knowledge base.
I am a customer with an urgent production issue.
Use the support channel on your account rather than this page. Passport resolution is public infrastructure, so incident response is not limited to business hours, and an outage follows a different path from a question.
I am a recycler and cannot read a passport I have received.
You probably need a credential rather than an account. Verified treatment facilities get credentialed access to restricted tiers at no charge to the facility. Tell us which streams you treat and which brands you receive, and we will arrange it.
My question is about a regulation rather than the product.
Ask it anyway. Most of what makes a passport programme hard is regulatory rather than technical, and we would rather answer a scoping question than have you buy software you do not yet need. The EU regulations page covers the common ones with their sources.
Next step
If none of those fit, just ask
Name the product group and the instrument you are working against, and you will get an answer from someone who works on this rather than a ticket number.